Clients must contact Soji with any complaint within 24 hours of the worker completing the requested task(s). Soji will evaluate the situation. If a complaint is legitimate, Soji will either send a cleaner back to finish the original task(s) or work to resolve the issue with clients in some other way.
Soji is fully bonded and insured and will work with you to resolve any issue.
Soji cleaners will communicate with you about our estimated arrival time and about any possible delays.
Our hourly record starts as soon as a worker enters home, and stops as soon as they exit home.
We keep accurate hourly records using a combination of basic check-in, check-out with each cleaner and GPS tracking at our headquarters
Yes. If you would like us to clean while you are not home, please provide proper instructions while scheduling and coordinate all necessary access keys for our cleaners.
Depending on the job, Soji will charge our standard hourly rate or a custom rate based on square footage.
Contracts are not required.
Offices, hotels, hospitals, malls, stadiums, event venues, barber shops, mechanical shops, industrial facilities – any places of business.
Yes, Soji is fully bonded and insured.
We can have your clothes cleaned, folded, and back you in 24 hours.
Soji will work out the exact pickup and dropoff location with you. Locations are limited to the campuses we service . If can be your current residential dorm, apartment, etc. or somewhere else on campus. We do require that the pickup and dropoff location for any given week be the be same.
We pick up laundry on you campus once a week. Pickup times are usually Saturday mornings and dropoff times are usually Sunday mornings.
Immediately after you purchase a student laundry plan, Soji will notify you about the times for your campus.
Please provide our delivery workers with all your dirty laundry in a strong bag with your name clearly marked on an attached tag.
Not necessarily. If your student dorm or apartment building on campus has a lobby, then it will be possible for a Soji worker to pick up and drop off bags there. As always be sure to add your name tag to your laundry bag(s). You will need to provide specific delivery instructions ahead of time and Soji is not responsible for bags once we have dropped them off.