Frequently Asked Questions

Residential Cleaning

What if I'm not satisfied?

Clients must contact Soji with any complaint within 24 hours of the worker completing the requested task(s). Soji will evaluate the situation. If a complaint is legitimate, Soji will either send a cleaner back to finish the original task(s) or work to resolve the issue with clients in some other way.

What if something is broken or destroyed during a cleaning?

Soji is fully bonded and insured and will work with you to resolve any issue.

What if workers are running late to a scheduled appointment?

Soji cleaners will communicate with you about our estimated arrival time and about any possible delays.

When does the hourly rate start and stop?

Our hourly record starts as soon as a worker enters home, and stops as soon as they exit home.

How do we ensure accurate time keeping?

We keep accurate hourly records using a combination of basic check-in, check-out with each cleaner and GPS tracking at our headquarters

Can Soji enter a home if a client is not home?

Yes. If you would like us to clean while you are not home, please provide proper instructions while scheduling and coordinate all necessary access keys for our cleaners.

Commercial Cleaning

How does Soji price for commercial cleaning?

Depending on the job, Soji will charge our standard hourly rate or a custom rate based on square footage.

Do I need a contract?

Contracts are not required.

What do you clean?

Offices, hotels, hospitals, malls, stadiums, event venues, barber shops, mechanical shops, industrial facilities – any places of business.

Are you certified and insured?

Yes, Soji is fully bonded and insured.

Student Laundry

What is the turnaround time?

We can have your clothes cleaned, folded, and back you in 24 hours.

What is the pickup and dropoff location?

Soji will work out the exact pickup and dropoff location with you. Locations are limited to the campuses we service . If can be your current residential dorm, apartment, etc. or somewhere else on campus. We do require that the pickup and dropoff location for any given week be the be same.

How frequently do you pick up clothes?

We pick up laundry on you campus once a week. Pickup times are usually Saturday mornings and dropoff times are usually Sunday mornings.

How will I know my specific pickup and drop-off times?

Immediately after you purchase a student laundry plan, Soji will notify you about the times for your campus.

How do I prepare my bag of dirty laundry?

Please provide our delivery workers with all your dirty laundry in a strong bag with your name clearly marked on an attached tag.

Do I have to be home during pickup and drop times?

Not necessarily. If your student dorm or apartment building on campus has a lobby, then it will be possible for a Soji worker to pick up and drop off bags there. As always be sure to add your name tag to your laundry bag(s). You will need to provide specific delivery instructions ahead of time and Soji is not responsible for bags once we have dropped them off.