Frequently Asked Questions

Home Cleaning

How does Soji's home cleaning service work? Working with us is easy:

– Call us or book online.
– Schedule an available time.
– Depending on the services requested, we will send one or more of our professional cleaners to your home.
– All home cleaning services are charged by the hour. View our pricing page here. Some cleaning jobs can take multiple days.
– Upon completion, we will charge the payment method on your account.

What if I'm not satisfied?

Clients must contact Soji with any complaint within 24 hours of the worker completing the requested task(s). Soji will evaluate the situation. If a complaint is legitimate, Soji will either send a cleaner back to finish the original task(s) or work to resolve the issue with clients in some other way.

What if something is broken or destroyed during a cleaning?

Soji is fully bonded and insured and will work with you to resolve any issue.

What if workers are running late to a scheduled appointment?

Soji cleaners will communicate with you about our estimated arrival time and about any possible delays.

When does the hourly rate start and stop?

Our hourly record starts as soon as a worker enters home, and stops as soon as they exit home.

How do we ensure accurate time keeping?

We keep accurate hourly records using a combination of basic check-in, check-out with each cleaner and GPS tracking at our headquarters

Can Soji enter a home if a client is not home?

Yes. If you would like us to clean while you are not home, please provide proper instructions while scheduling and coordinate all necessary access keys for our cleaners.

Commercial Cleaning

How does Soji price for commercial cleaning?

Depending on the job, Soji will charge our standard hourly rate or a custom rate based on square footage.

Do I need a contract?

Contracts are not required.

What do you clean?

Offices, hotels, hospitals, malls, stadiums, event venues, barber shops, mechanical shops, industrial facilities – any places of business.

Are you certified and insured?

Yes, Soji is fully bonded and insured.

Student Laundry

How does Soji's student laundry service work? It's easy to do laundry with us:

– We pick up laundry loads once per week.
– Pickup times (usually Saturday) and dropoff times (usually Sunday) are predetermined and vary based on location. During both pickup and drop-off, a Soji worker will be on campus for about an hour. They will reach out to you about the delivery, allowing approximately a 15 minute window to connect with you and make the exchange.
– After picking up clothes, it is taken to professional laundry machines, cleaned, dried, folded, and re-packaged for drop-off.
– Your cleaned clothes is returned to you at the same pickup location within 24 hours.

How does Soji ensure the weight of the laundry is accurate?

We us super precise segmentation scale to track every pound of laundry by its material “state” (e.g. it can detect and distinguish between solid and liquid weight). This ensures that the exact weight of clothes that was picked up is the same as the weight of clothes we drop off. The also means, with Soji, you don’t have to worry about loosing a sock!

What happens if an article of clothing is lost or destroyed?

Even with our unique clothing weight system, things can happen. Soji is also fully bonded and insured and will work with you if anything ever happens.

What is the turnaround time?

We can have your clothes cleaned, folded, and back you in 24 hours.

What is the pickup and dropoff location?

Soji will work out the exact pickup and dropoff location with you. Locations are limited to the campuses we service . If can be your current residential dorm, apartment, etc. or somewhere else on campus. We do require that the pickup and dropoff location for any given week be the be same.

How frequently do you pick up clothes?

We pick up laundry on you campus once a week. Pickup times are usually Saturday mornings and dropoff times are usually Sunday mornings.

How will I know my specific pickup and drop-off times?

Immediately after you purchase a student laundry plan, Soji will notify you about the times for your campus.

How much does it cost?

Our monthly plan is $160 and our semester (or quarterly) is $799.

How do I prepare my bag of dirty laundry?

Please provide our delivery workers with all your dirty laundry in a strong bag with your name clearly marked on an attached tag.

Does Soji offer dry cleaning?

Yes, we will take you clothes to the dry cleaner. This is a separate service and will be charged on an item-by-item basis.

What if I have items with special needs? Like hang dry or dry cleaning?

For any item with special needs, please put them in separate bag (with your name tag) and also attach a special note to the bag. This is a separate service and will be charged on an item-by-item basis.

Do you clean leather and wedding dresses?

Yes. See above for clothing items with special needs.

Do I have to be home during pickup and drop times?

Not necessarily. If your student dorm or apartment building on campus has a lobby, then it will be possible for a Soji worker to pick up and drop off bags there. As always be sure to add your name tag to your laundry bag(s). You will need to provide specific delivery instructions ahead of time and Soji is not responsible for bags once we have dropped them off.