Frequently Asked Questions

Home Cleaning

How does Soji's home cleaning service work? Working with us is easy:

– Call us or book online.
– Schedule an available time.
– Depending on the services requested, we will send one or more of our professional cleaners to your home.
– All home cleaning services are charged by the hour. View our pricing page here. Some cleaning jobs can take multiple days.
– Upon completion, we will charge the payment method on your account.

What if I'm not satisfied?

Clients must contact Soji with any complaint within 24 hours of the worker completing the requested task(s). Soji will evaluate the situation. If a complaint is legitimate, Soji will either send a cleaner back to finish the original task(s) or work to resolve the issue with clients in some other way.

What if something is broken or destroyed during a cleaning?

Soji is fully bonded and insured and will work with you to resolve any issue.

What if workers are running late to a scheduled appointment?

Soji cleaners will communicate with you about our estimated arrival time and about any possible delays.

When does the hourly rate start and stop?

Our hourly record starts as soon as a worker enters home, and stops as soon as they exit home.

How do we ensure accurate time keeping?

We keep accurate hourly records using a combination of basic check-in, check-out with each cleaner and GPS tracking at our headquarters

Can Soji enter a home if a client is not home?

Yes. If you would like us to clean while you are not home, please provide proper instructions while scheduling and coordinate all necessary access keys for our cleaners.

Commercial Cleaning

How does Soji price for commercial cleaning?

Depending on the job, Soji will charge our standard hourly rate or a custom rate based on square footage.

Do I need a contract?

Contracts are not required.

What do you clean?

Offices, hotels, hospitals, malls, stadiums, event venues, barber shops, mechanical shops, industrial facilities – any places of business.

Are you certified and insured?

Yes, Soji is fully bonded and insured.

Pricing and Payment

What is your hourly rate for cleaning services?

Our standard rate is $45 per hour per cleaner. We offer competitive pricing for high-quality cleaning services.

Is there a minimum charge for one-time cleaning?

Yes, for one-time cleaning services, we have a minimum charge of $135, which covers the first three hours of service.

Do you offer discounts for recurring cleaning services?

Yes, we offer discounted rates for recurring cleaning services. The more frequent your cleaning, the greater the discount!

What payment methods do you accept?

We accept all major credit cards, debit cards, and online payments for your convenience.

Are there any additional fees for special requests?

Special requests may incur additional fees depending on the nature of the task. We will inform you of any extra charges in advance.

How do I get an estimate for my cleaning service?

You can get a free estimate by contacting us directly. We’ll discuss your cleaning needs and provide a customized quote based on the services requested.